Reaching Out to Victims

Hopefully by now you know that MADD is first and foremost a victim services organization—as we like to say, “We help survivors survive.” We have more than 1,200 trained victim advocates nationwide who can help bereaved families and injured victims/survivors.  What you may not know is how we first connect with the victim/survivors we serve.

Often, a victim/survivor will contact MADD directly through their local MADD office or call MADD’s National Help Line (1-877-623-3435). But many times victim/survivors don’t feel comfortable contacting MADD, or are unaware of what services MADD has to offer crash victim/survivors.  That’s when we reach out.

MADD victim advocates may learn about an alleged impaired driving crash through working relationship with the victim witness coordinators at the District Attorney or Sheriff’s office, or through law enforcement agencies. Other time they hear about them in the news—advocates scan newspapers and news websites regularly for crash information.

After we hear about an alleged impaired driving crash, a “We Care” card is sent to the victims, typically two weeks after the crash occurred.  The cards inform victims of what services MADD can provide.  Then, if we have their phone number, a MADD advocate will place a follow up call after a “We Care” card has been mailed.

We strive to be respectful and considerate of the people we reach out to and serve.  We would never want to be perceived as aggressive or hurtful to a victim/survivor and by doing so cause further harm.  Our job is to support and empower those who have been affected by this violent crime, and sometimes it’s those little details, such as that first contact, that make a big difference.

If you or someone you know is a victim/survivor of an impaired driving crash, MADD is here for you.  Services are available 24 hours a day, every day of the year through our Help Line: 877.MADD.HELP.  If you are interested in becoming a victim advocate, click here to connect with your local office.