Location: Irving, Texas

The National Office of Mothers Against Drunk Driving is seeking a National Volunteer Manager to assist in the creation of a nation of No More Victims. Responsible for the implementing the national volunteer strategy and technical support volunteer recruitment, training, retention and compliance for the field and national offices.  This position will assist with the creation of training, maintenance for document compliance and assist the field with volunteer training and resource needs as requested.  In addition, this position will be responsible for volunteer metric oversight and reporting.


Responsible for building volunteer capacity through the implementation, management, and oversight of MADD’s volunteer program at the National level. Work with staff and volunteers, providing direction for all volunteer functions. Facilitate growth in organizational volunteerism through monitoring the program data and feedback, and recommending programmatic changes when necessary, to better promote capacity building.

Foster a culture of philanthropy within MADD. Be a leader for other staff and volunteers to institutionalize philanthropy within the organization.


  1. Develop and implement the strategies for growing the volunteer base in conjunction with National Office and Field grant goals and objectives.
  2. Maintain volunteer program job descriptions in alignment with mission objectives and grant requirements. Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulatory requirements at the federal, state, and local level.
  3. Administer and continually review policies, processes and documentation that guide the volunteer program, for improved effectiveness and efficiency.
  4. Facilitate coaching webinars and trainings with field volunteer coordinators and other designated staff.
  5. Conduct periodic reviews and evaluations of program needs for volunteer support and services delivered by volunteers through collaboration with National Office and Field staff. Prepare as required, periodic reports on the contribution of the volunteer program to the organization.
  6. Develop recognition, retention, and motivational programs for volunteers, ensuring effective implementation by staff.
  7. Maintain National Volunteer Database and online forum and provide feedback on ways that the database and forum can be improved or ways in which National and Field Staff can make better use of the system or the data within.
  8. Ensure all program materials and training documents associated with the volunteer program are up to date, relevant, and accessible.


  1. Bachelor’s degree in Social Sciences, Business Administration, Non-profit Management, or related degree. Three to four years’ experience working in the nonprofit field utilizing volunteers is highly desired. Previous experience with volunteer programming through volunteer oversight/management and/or volunteer recruitment/development, or equivalent combination of education and experience is highly desired.
  2. Some travel and flexible hours necessary.
  3. Strong organizational skills. Detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment. Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments.
  4. Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language.
  5. Strong technical acumen with demonstrated computer skills including Microsoft Excel, Word, Power Point and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
  6. Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
  7. Ability to tolerate stressful situations and maintain a professional demeanor during times of stress.
  8. Must have exceptional internal and external customer service orientation.
  9. Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community.
  10. Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
  11. Demonstrated commitment, passion, and compassion for the mission of MADD.

Typical Physical and Mental Demands

This position requires working in an office setting and is generally considered sedentary, although this position may require handling conflicts.  This position may require sitting, standing, lifting (maximum 25 pounds) for at least 8 hours and a normal range of hearing and vision.   The noise level is from quiet to moderate.  This position requires the ability to operate a computer and other office machines such as fax, calculator, and telephone.  This position must be able to maintain confidentiality.  This position may require a valid State Driver’s License and proof of insurance because the individual may be required to drive to alternate locations away from the office.  Critical thinking, active learning, listening, writing, speaking, persuasion, and judgment may be mandatory for this position.

Salary $60,000-$65,000


  • Health, Dental, Vision
  • Retirement 403(b) + 3% matching after 1 year
  • Minimum 3 weeks Vacation
  • 12 Paid Holidays per calendar year
  • Up to 3 Floating Holidays per calendar year
  • Paid Sick Time
  • Modified Educational Assistance
  • Parental Leave
  • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
  • FSA, HRA
  • Employee Assistance Program

COVID Accommodations

MADD is providing PPE equipment to all employees, safety training, and allowing temporary remote/work from home on a case-by-case basis.

How to Apply

For consideration, please submit your resume and cover letter including salary requirements to CC.Resumes@madd.org. No phone calls, please.  This position reports to the MADD National Office located at 511 E. John Carpenter Fwy, Suite 700, Irving, Texas 75062