Location: Austin, Texas


Manage the implementation of victim services programming across the state or within a specified service area.  Recruit, train, develop and manage assigned victim services employees and volunteers.  Conducts ongoing community needs assessments to determine best resource allocation and service delivery. May author, manage and monitor grant proposals and active grants. Provide services to victims as determined by community needs assessment, covering areas where there are gaps in service.

Foster a culture of philanthropy within MADD. Be a leader for other staff and volunteers to institutionalize philanthropy within the organization.


  1. Provide supervision, technical assistance, mentoring and training to both paid victim services employees (must supervise at least two (2) Victim Services employees) and victim services volunteers, which includes the development of work plans, problem solving and the provision of guidance on issues that arise from working with victims of drunk driving.  Review victim services staff and volunteer level of service and performance, taking appropriate steps to facilitate corrections or changes.
  2. May author, manage and/or monitor VOCA grant proposals and active grants including reporting to the MADD National office.
  3. Ensure that appropriate victim assistance programs are in place; monitor and report on the effectiveness of the programs.
  4. Identify and coordinate contacts with state resources available to victims such as contacts in the criminal justice system, social welfare agencies, and support groups.
  5. Conduct ongoing community needs assessments, analyzing the needs of victims within service areas to determine appropriate resource allocation and best service delivery methods.
  6. Provide effective and efficient service to victims in areas not serviced by existing victim services programming.
  7. Maintain accurate case records, statistical information and grant reports for each       victim case according to MADD and grant standards and guidelines. May be   responsible for grant writing and reporting to grantor and MADD
  8. Other duties as assigned.


  1. Bachelor’s degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of five years of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death), or
  2. Equivalent experience that includes a minimum of five to seven years of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death).
  3. Three years of experience as a MADD Lead Victim Services Specialist or with another organization working specifically with crime victims. Prior personnel management and/or leadership is required.
  4. English to Spanish Bilingual Preferred.
  5. Transportation to court attendance is required along with a flexible schedule.  Ability to travel throughout the assigned state or specified service area.
  6. Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment.
  7. Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language.
  8. Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
  9. Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments.
  10. Strong work ethic with the ability to maintain a high activity level.
  11. Ability to tolerate stressful situations and maintain a professional demeanor during times of stress.
  12. Must have exceptional internal and external customer service orientation.
  13. Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
  14. Must have working knowledge of company policies and procedures.
  15. Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community.
  16. Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
  17. Demonstrated commitment, passion and compassion for the mission of MADD.

Typical Physical and Mental Demands

This position requires working in an office setting and is generally considered sedentary, although this position may require long hours, handling conflicts and making decisions under pressure. This position may require you to: be in a stationary position for extended periods; move or traverse in a space for short periods; occasionally transport items with a maximum weight of 25 pounds (such as boxes); communicate with other individuals; and perceive and exchange information. The noise level is from quiet to moderate.  This position requires the ability to operate a computer and other office machines such as fax, calculator and telephone.  This position must be able to maintain confidentiality.  This position may require a valid State Drivers License and proof of insurance because the individual may be required to drive to alternate locations away from the office.  Critical thinking, active learning, listening, writing, speaking, negotiating, persuasion, judgment and the ability to work under pressure may be mandatory for this position.


This field position is normally funded by a grant for a specific period of time.  In the event the grant is discontinued, the position may be eliminated.

Salary $55,000-$60,000

Travel: 50% Mileage and travel costs will be reimbursed.


  • Eligible within first 30-45 days
  • Health, Dental, Vision
  • Retirement 403(b) + 3% employer matching
  • Minimum 3 weeks Vacation
  • 12 Paid Holidays per calendar year
  • Up to 3 Floating Holidays per calendar year
  • Paid Sick Time
  • Modified Educational Assistance
  • Parental Leave
  • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
  • FSA, HRA
  • Employee Assistance Program
  • Hybrid work-from-home may be available after 90 day eligibility.

COVID Accommodations

MADD is providing PPE equipment to all employees and safety training. This role reports in-person at MADD’s local affiliate in Austin, Texas. Hybrid work-from-home may be available after 90 day eligibility.

How to Apply

lease submit a resume and cover letter detailing your intent and experience to Julio Zaghi at  julio.zaghi@madd.org